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Privacy Policy

1. Introduction

This Privacy Policy describes how BANASRI DAS, an individual proprietor doing business as GEN SYNAPTIC SOLUTIONS (hereinafter referred to as “we,” “our,” or “us”), collects, uses, shares, and protects your personal data through our website http://www.arnabkumardas.com/ (the “Platform”).

By visiting our Platform, providing your information, or purchasing any electronic components or services, you expressly agree to the terms of this Privacy Policy and agree to be governed by the laws of India regarding data protection and privacy. If you do not agree, please do not use or access our Platform.

2. Information We Collect We only collect information that is strictly necessary to fulfill your orders, provide technical support, and improve your experience. We do not collect biometric data or facial features.

  • Account & Order Data: When you register or place an order, we collect your name, shipping/billing address, email address, and mobile number.
  • Payment Data: We collect payment instrument details necessary to process your transaction. Note: Sensitive payment data (like full credit card numbers or UPI PINs) are processed directly by our secure, RBI-compliant third-party payment gateways and are never stored on our servers.
  • Technical & Usage Data: We automatically collect your IP address, browser type, device information, and browsing behavior on our Platform to help diagnose server issues, optimize our interactive pinouts and calculators, and prevent fraudulent activity.

3. How We Use Your Data We use your personal data for the following specific business purposes:

  • To process, fulfill, and ship your hardware and electronic component orders.
  • To communicate with you regarding order updates, shipping status, and technical support inquiries.
  • To detect and protect against errors, fraud, and unauthorized unauthorized access.
  • To improve our UI, website layout, and engineering tutorial content based on aggregated usage analytics.

4. Sharing and Disclosure As a sole proprietorship, we do not have “group entities” or “corporate affiliates” to share your data with. We will never sell your personal data to third-party marketing agencies. We only share your data with essential operational partners:

  • Logistics Partners: We share your name, phone number, and address with courier services (e.g., Speed Post, domestic couriers) strictly for the purpose of delivering your package.
  • Payment Processors: We share transaction details with our secure payment gateways to facilitate checkout.
  • Legal Compliance: We may disclose your data to government or law enforcement agencies if legally required to respond to subpoenas, court orders, or to investigate suspected fraud.

5. Security Precautions We adopt standard industry security practices to protect your personal data from unauthorized access, loss, or misuse. We use secure servers and encrypted connections for data transmission. However, no data transmission over the internet is completely secure. By using the Platform, you accept the inherent security implications of transmitting data online. You are responsible for keeping your login credentials confidential.

6. Data Retention and Deletion We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Indian tax and commercial laws.

  • Account Deletion: You can request to delete your account at any time by contacting our support team. Upon deletion, you will lose access to your order history.
  • We reserve the right to retain specific data (such as transaction records) strictly to fulfill legal obligations, resolve pending disputes, or prevent future fraud.

7. Your Consent & Rights By using the Platform, you consent to the collection and processing of your data as described. You have the right to access, rectify, and update your personal data directly through your account dashboard.

You may withdraw your consent for us to process your data by writing to us with the subject line “Withdrawal of consent for processing personal data.” Please note that withdrawing consent may result in the termination of our ability to provide you with certain services, and it will not affect the legality of processing performed prior to the withdrawal.

8. Updates to this Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be updated on this page.

Grievance Officer>
Banasri Das (CEO)
Gen Synaptic Solutions, Bangalore – 560038
Email: contact@arnabkumardas.com
Time: Monday – Friday (10:00 – 18:00)