We maintain a strict 2-day return and exchange policy from the date of delivery to ensure quality and prevent fraudulent claims. If 2 days have passed since your package was marked delivered, we cannot offer a return, exchange, or refund under any circumstances.
1. Mandatory Unboxing Video (Fraud Protection)
To be eligible for an exchange or refund regarding missing items, transit damage, or dead-on-arrival (DOA) products, you must provide a clear, continuous, and unedited unboxing video. The video must start by showing the sealed shipping package and shipping label before opening. Claims without a valid unboxing video will be automatically rejected.
2. Eligibility Criteria
To qualify for a return or exchange, your item must meet all of the following conditions:
- Condition: The item must be entirely unused and in the exact condition you received it. There must be absolutely no signs of wear, physical modification, soldering, or electrical damage (such as burnt traces or overvoltage/reverse polarity damage).
- Original Packaging: The item must be returned in its original, undamaged packaging, including all manuals, accessories, unbroken seals, and protective anti-static bags.
- Sale Items: Items purchased on sale, during promotions, or using discount codes are final sale and are strictly ineligible for return or exchange.
3. Defective and Damaged Goods
We only authorize exchanges for items that are verified as fundamentally defective from the manufacturer or damaged during transit. We do not accept returns for items damaged by improper handling, short circuits, or user error.
4. Exempt Products
Certain categories of items are strictly exempt from returns or refunds (e.g., specific sensitive microcontrollers, cut-to-length wires, or digital downloads). Exemptions will be explicitly stated on the individual product pages at the time of purchase.
5. Return Process & Inspection
Please do not ship any items back to us without prior written authorization from our support team.
- Once your authorized return is received, our technical team will conduct a strict quality check.
- We will notify you via email regarding the approval or rejection of your refund or exchange.
- If the item fails the quality check (e.g., user-induced damage is found), the request will be denied, and the product can be shipped back to you at your own expense.