This policy outlines the conditions under which you may cancel an order or receive a refund for products or services purchased through the GEN SYNAPTIC SOLUTIONS platform.
1. Order Cancellations
- Pre-Shipment: Cancellation requests will only be considered if made before the order has been processed and dispatched.
- Post-Shipment: Once an order has been handed over to our shipping/courier partners, or a tracking number has been generated, it cannot be canceled.
- Doorstep Rejection: We strictly prohibit the unauthorized rejection of packages at the time of delivery. If a package is rejected at the doorstep without prior written approval from our support team, the two-way shipping charges and a standard restocking fee will be deducted from any eligible refund.
2. Non-Cancellable & Non-Refundable Items GEN SYNAPTIC SOLUTIONS does not accept cancellation or refund requests for specific product categories, including but not limited to:
- Digital downloads, software, or digital access codes.
- Custom-cut items (e.g., specific lengths of wire or cables).
- Components that have been soldered, modified, or customized post-purchase.
3. Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect item, you must report it to our customer service team within 2 days of the delivery date.
- Mandatory Evidence: As per our Return Policy, all such claims must be accompanied by a clear, unedited unboxing video showing the sealed package before opening.
- GEN SYNAPTIC SOLUTIONS reserves the right to inspect and verify the reported defect at our facility before authorizing any replacement or refund.
4. “Not As Expected” Claims If you believe the product you received is materially different from the technical specifications or description shown on our website, you must notify us within 2 days of delivery. Subjective claims regarding “expectations” will not be entertained. Any approved return under this clause is subject to the item being in strictly unused, factory-sealed condition.
5. Manufacturer Warranty For complaints regarding manufacturing defects on products that carry a direct warranty from the original manufacturer (e.g., official Raspberry Pi or Arduino boards), you are required to claim the warranty directly through the manufacturer’s authorized service channels.
6. Refund Processing Timeline In the event that GEN SYNAPTIC SOLUTIONS approves a refund, the amount will be credited back to your original method of payment. Please allow 7 to 15 business days for the funds to reflect in your account, depending on your bank or payment gateway’s processing times.